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The Business
Where are you located?
Our headquarters and elegant showroom are nestled in the prestigious heart of Helsinki, Finland. Within our showroom, we offer a unique opportunity to explore our meticulously curated collection in person.
We are delighted to welcome you during the following hours:
Monday–Friday: 11:00–19:00
Saturday: 12:00–16:00
For exceptions to our opening hours, please visit here.
We warmly invite you to book a private appointment here or simply stop by without appointment to immerse yourself in our collection and enjoy a bespoke shopping experience.
Are your products guaranteed authentic?
Each item in our collection undergoes a meticulous authenticity process, expertly verified by our specialists. For items supported by Entrupy, we further authenticate using their cutting-edge technology. All pieces are accompanied by an authenticity guarantee and official certificates, ensuring your complete peace of mind.
Additionally, we offer exclusive authentication services through Entrupy. You are warmly invited to book an appointment with us here.
Am I eligible for a VAT refund on my purchase?
All our products are second-hand, meaning the VAT was already paid at the time of their original purchase. As such, the VAT on our items is 0%.
As we operate under the Second-Hand Margin Scheme, we regret to inform you that VAT cannot be refunded.
Would it be possible to make an offer on an item?
All our products are carefully priced by our expert team to reflect their current market value. Please note that items like Hermès bags are often priced at 2 to 3 times their original purchase value due to high demand and their exclusivity.
Most of the items we offer are consignment pieces, meaning we receive a portion of the selling price, which is subject to VAT. If you wish to make a reasonable offer on an item, we can forward your proposal to the owner for consideration.
Is it possible to sell my item to you?
The majority of our transactions are consignment-based, allowing us to establish a contract with the client where payment is provided only once the item is sold. You can explore more about our consignment services here.
On occasion, we may purchase items directly. These are typically select pieces from Hermès, Chanel, or popular Louis Vuitton models. Please note, direct purchases are offered at a lower price compared to consignment.
Do I have to create an account?
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
Orders & shipping
Do you offer international shipping, and are there any associated costs?
We are proud to offer worldwide shipping through DHL. Orders are dispatched on business days, with domestic deliveries typically arriving within 3–5 business days.
Shipping costs are calculated based on your chosen delivery method, any additional services, and the shipment’s weight and dimensions. All costs are transparently displayed during checkout before you confirm your order. Please note that any applicable export and customs duties are the responsibility of the customer. Additionally, fees for uncollected packages will be charged to the customer.
How can I track my order?
Once your order has been shipped, we will send you a track & trace code via email, allowing you to monitor the progress of your delivery.
Please note that it may take up to 48 hours for the tracking information to become available. If you're unable to track your package after this period, kindly reach out to us at contact@luxuryhelsinki.fi, and we will promptly contact the shipping company on your behalf.
What is the process for returning my order?
Products purchased through our online store are eligible for a statutory 14-day return policy.
To initiate a return, kindly notify our customer service team at contact@luxuryhelsinki.fi within 3 days of receiving your item. Please ensure the product is returned to our store at Rikhardinkatu 2, 00130 Helsinki within 14 days of receipt. Return shipping costs are the responsibility of the buyer.
We kindly ask that all returned items remain in their original condition, as they were at the time of purchase, with the red security tag intact. Should we detect any signs of use, the return policy will no longer apply. Please find our full Return Policy here.
