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Terms and conditions
Luxury Helsinki Oy 3439033-4 (online shop) sells products to private persons in Finland and abroad. We reserve all rights to change the terms and conditions, and the prices.
CONTACT US
Email: info@luxuryhelsinki.fi
Instagram: luxuryhelsinki
Address: Rikhardinkatu 2, 00130 Helsinki
ORDERS
Orders are collected from the online shop selection by adding the products to the shopping basket. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.
PAYMENT METHODS
Payment is secure, and you can pay by invoice, credit card, or online payment.
The payment intermediary and service provider is Viva Payment Services S.A., Finnish branch (3125989-1), in cooperation with Finnish banks and credit institutions. Viva Payment Services S.A., Finnish branch, will appear as the payee on your bank statement or credit card bill and will forward the payment to the merchant. Viva Payment Services S.A., Finnish branch, is licensed as a payment institution. In case of complaints, please contact the product supplier first.
You can find more information about payment terms and conditions here:Contact information:
Viva Payment Services SA, Finnish branch
Hämeentie 11 00530 Helsinki, Finland
SHIPPING
Orders are being shipped during workdays. Products from the stock are usually delivered within 3-5 workdays. Delivery for products that are not in stock usually takes 1-3 weeks. Shipping costs are defined by the selected delivery method, possible extra services, shipment weight and size. The shipping costs can be seen in the check-out functionality before confirming the order.
Please inform us without a delay – at least within 14 days – in case a product has lost or damaged in shipping. The logistics company must be also informed regarding any products damaged in shipping.
CANCELLING AN ORDER, DEFECT LIABILITY AND RECLAMATIONS
Our products are pre-owned and sold in their current condition at the time of sale. We do not provide guarantees for what happens to the products after the purchase (excluding watches). For quality-related questions, we recommend contacting the specific brand directly as we are an independent reseller and not affiliated with any of the brands we sell.
After placing an order, you will receive an order confirmation via email. Once the order is confirmed or paid for, no changes can be made, and it cannot be cancelled.
However, Luxury Helsinki reserves the right to cancel an order if it is impossible to deliver the order or any of its products. In such cases, the customer will be refunded for the cancelled products.
Our online store is responsible for product defects in accordance with applicable law. Products purchased from our physical store do not have exchange or return rights. Products purchased via our online store have a statutory 14-day return policy.
Please inform our customer service at info@luxuryhelsinki.fi within 3 days of receiving the item and ensure that the item is returned to our store (Rikhardinkatu 2, 00130 Helsinki) within 14 days of receiving the item. Shipping costs for returns are the responsibility of the buyer.
The returned product must be in the exact condition it was at the time of sale and the red security tag must be kept on; if we detect that the product has been used, the return policy is void.
Any defects must be reported immediately. Please contact our online store's customer support info@luxuryhelsinki.fi as soon as you notice an issue. In case of disputes, consumers have the right to bring the matter to the Consumer Disputes Board.
WATCH WARRANTY
In the absence of a valid manufacturer's warranty, Luxury Helsinki offers a 12-month warranty for watches, covering manufacturing defects. This warranty does not include coverage for damage from impacts, straps, water resistance or defects resulting from misuse. During the warranty period, the watch will be repaired. Please contact us at info@luxuryhelsinki.fi if you have any questions.