DELIVERY
We are proud to offer worldwide shipping through DHL. Orders are dispatched on business days, with domestic deliveries typically arriving within 3–5 business days. Shipping costs are determined by the selected delivery method, any additional services, as well as the shipment’s weight and size. These costs will be displayed during checkout prior to order confirmation.

Please note that any applicable export and customs duties are the responsibility of the customer. Additionally, fees for uncollected packages will be charged to the customer. Deliveries to Belarus, Cuba, Iran, North Korea, Russia, Syria, Ukraine are currently suspended.

If a product is lost or damaged during shipping, please inform us promptly—within 14 days at the latest. The logistics company must also be notified of any shipping-related damages.

 

RETURN POLICY
Our products are pre-owned and sold in their current condition at the time of sale. We do not provide guarantees for what happens to the products after the purchase (excluding for, as in the absence of a valid manufacturer's warranty, Luxury Helsinki offers a 12-month warranty for watches, covering manufacturing defects). For quality-related questions, we recommend contacting the specific brand directly as we are an independent reseller and not affiliated with any of the brands we sell.

After placing an order, you will receive an order confirmation via email. Once the order is confirmed or paid for, no changes can be made, and it cannot be cancelled.
However, Luxury Helsinki reserves the right to cancel an order if it is impossible to deliver the order or any of its products. In such cases, the customer will be refunded for the cancelled products.

Our online store is responsible for product defects in accordance with applicable law. Products purchased from our physical store do not have exchange or return rights. Products purchased via our online store have a statutory 14-day return policy, excluding gift cards as they can not be returned or exchanged.

Please inform our customer service at contact@luxuryhelsinki.fi within 3 days of receiving the item and ensure that the item is returned to our store (Rikhardinkatu 2, 00130 Helsinki) within 14 days of receiving the item. Shipping costs for returns are the responsibility of the buyer.

The returned product must be in its original condition as it was at the time of purchase, with all included accessories (such as boxes and dustbags) and components intact and the red security tag must be kept on; if we detect that the product has been used, the return policy is void. 

Any defects must be reported immediately. Please contact our online store's customer support contact@luxuryhelsinki.fi as soon as you notice an issue. In case of disputes, consumers have the right to bring the matter to the Consumer Disputes Board.

 

WATCH WARRANTY
In the absence of a valid manufacturer's warranty, Luxury Helsinki offers a 12-month warranty for watches, covering manufacturing defects. This warranty does not include coverage for damage from impacts, straps, water resistance or defects resulting from misuse. During the warranty period, the watch will be repaired. Please contact us at contact@luxuryhelsinki.fi if you have any questions.