Privacy Policy

 

Privacy Policy – Luxury Helsinki
Last Updated: September 19, 2025

Luxury Helsinki Oy (“Luxury Helsinki,” “we,” “us,” or “our”) operates this online store and physical showroom in Helsinki, including all related information, content, tools, products, and services (collectively, the “Services”), to provide you with a curated luxury shopping experience. Luxury Helsinki is powered by Shopify, which helps us provide the Services.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit, use, or make a purchase through our Services. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Company Information

Luxury Helsinki Oy
Business ID: 3439033-4
Rikhardinkatu 2, 00130 Helsinki, Finland
Email: contact@luxuryhelsinki.fi

Luxury Helsinki acts as the data controller of your personal information in accordance with the EU General Data Protection Regulation (GDPR) and Finnish data protection laws.

2. Personal Information We Collect

We may collect personal information that identifies or can reasonably be linked to you. This includes:

A. Contact Information

  • Name, billing/shipping address, phone number, email address

B. Financial Information

  • Payment card information, bank account details, transaction details, payment confirmations

C. Account Information

  • Login credentials, security questions, profile information, preferences, settings

D. Transaction Information

  • Items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled

E. Communication Data

  • Customer support inquiries, emails, chat messages, feedback

F. Device and Usage Information

  • IP address, browser type, device identifiers, operating system, usage and navigation behavior

G. Location Information

  • City or region information to provide accurate shipping estimates, currency preferences, or other location-based Services

H. Visual Data

  • Images uploaded for product listings, profile pictures, or other content submitted by you

I. Cookies and Tracking Technologies

  • Cookies, pixels, and third-party tracking tools (e.g., Google Analytics) to monitor and enhance platform performance

3. How We Use Your Personal Information

Your personal data is used for:

  • Providing & improving Services: Process purchases, returns, exchanges, shipping, account management, and personalized recommendations
  • Marketing & advertising: Emails, texts, postal communications, and targeted online ads based on your activity
  • Security & fraud prevention: Account authentication, fraud detection, and protection of services
  • Customer communications: Responding to inquiries, resolving disputes, and maintaining business relationships
  • Legal compliance: Meeting statutory obligations and responding to valid legal processes

4. Personal Information Sources

We may collect data:

  • Directly from you (account creation, purchases, communication)
  • Automatically via the Services (device information, cookies, analytics)
  • From service providers (payment processing, shipping, IT services)
  • From partners or third parties

5. How We Share Your Information

We may share personal information with:

  • Service providers: Payment processing, shipping, IT management, analytics, and customer support
  • Marketing partners: For advertising and promotional purposes, in compliance with privacy laws
  • With your consent: For social media widgets, third-party integrations, or shipping requests
  • Affiliates or corporate group members
  • Business transactions: Mergers, acquisitions, bankruptcy, or legal obligations

We do not sell your personal data.

6. Third-Party Websites

Our Services may link to third-party websites. We are not responsible for their privacy practices or content. Information shared on public or semi-public third-party platforms may be visible to others.

7. Children’s Data

Our Services are not intended for minors under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. Parents or guardians may request deletion of any such data.

8. Security and Retention

We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure.

We retain personal data only as long as necessary for the purposes described or to comply with legal obligations. Accounts and associated data will be deleted 90 days after a confirmed deletion request.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access / Know: Request a copy of your personal data
  • Correct / Update: Fix inaccuracies in your personal data
  • Delete: Request deletion of your personal data
  • Portability: Receive a copy of your data or transfer it to another controller
  • Opt out of sale or targeted advertising
  • Object / Restrict processing (EEA/UK users)
  • Withdraw consent for processing based on consent

You can exercise your rights by contacting us at contact@luxuryhelsinki.fi. Verification of identity may be required.

10. Complaints

You may contact us with any privacy complaints, or lodge a complaint with your local data protection authority if applicable.

11. International Transfers

Your data may be transferred outside your country, including outside the EEA/UK. Transfers rely on legally recognized mechanisms such as Standard Contractual Clauses to ensure protection.

12. Cookies and Tracking

We use cookies and third-party tracking tools to enhance Services, analyze activity, and improve functionality. You can manage preferences through your browser settings or cookie consent tools.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted with a new “Last Updated” date.

14. Contact Information

For questions or requests regarding this Privacy Policy:
Luxury Helsinki Oy
Rikhardinkatu 2, 00130 Helsinki, Finland
Email: contact@luxuryhelsinki.fi